Terms and Conditions

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EYG Domestic Limited General Website Terms of Use

EYG Domestic Limited Terms and Conditions of Sale (“Sales Terms”)

These Sales Terms apply to contracts for our products and/or services concluded using our website, over the telephone or by email in circumstances where we have not had any face-to-face contact with you. Installation is not included. If you have had face-to-face contact with one of our representatives and they have provided you with a quote, please refer to the terms and conditions on the back of the quote.

Introduction

These Sales Terms tell you information about us and the legal terms and conditions on which we sell any of our goods (“Products”) and services to you.

These Sales Terms will apply to any contract between us for the sale of Products and/or services to you (each a “Contract”). Please read these Sales Terms carefully, and make sure that you understand them, before ordering any Products and/or services from us. These Sales Terms tell you who we are, how we will provide Products and/or services to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. Please note that before placing an order you will be asked to agree to these Sales Terms. If you refuse to accept these Sales Terms, you must not order any Products from us.

You should retain a copy of these Sale Terms, or save them to your computer, for future reference. We may amend these Sale Terms from time to time as set out in clause 5. Every time you wish to order Products and/or services from us, please check these Sale Terms to ensure that you understand the terms which will apply at that time. These Sale Terms were most recently updated on 7 April 2016.

You may only purchase Products and/or services from us if you are a consumer and at least 18 years old. These Sales Terms, and any Contract between you and us, are only in the English language.

1. Information About Us

1.1 - We operate the website Our Website. We are EYG Domestic Limited, a company registered in England and Wales under company number 06266000. Our registered office and main trading address is Wiltshire Road, Dairycoates Industrial Estate, Hull, HU4 6QQ. Our VAT number is 917872880. We are a FENSA registered company.

1.2 - If you wish to contact us for any reason, including because you have any complaints, you can contact us by writing to us at the above address, by telephoning our Customer Services team on 0800 181 888 or by e-mailing them at info@eyggroup.com. A copy of our complaints handling policy is available on request by contacting our Customer Services team using the details provided above.

1.3 - If we have to contact you we will do so by telephone or by writing to you at the email address or postal address provided to us in your order.

2. Our Products and Services

2.1 - The description of the Products shall be as set out in our quotation.

2.2 - The images of our Products and descriptive matter of our services on our website and in our brochures and any samples of our Products in our showroom are for illustrative purposes only. Although we have made every effort to display our Products and describe our services accurately and, where applicable, ensure compliance with BS6206 Class A, we cannot guarantee that those images, samples and descriptions accurately reflect the precise nature and appearance of the Products and services. Your Products and services may vary slightly from those images and descriptions.

2.3 - The packaging of the Products may vary from that shown on images on our website and in our brochure and displays.

2.4 - We recommend that, before placing an order for any Products and/or services, you check the suitability for purpose of the Products and/or services as described on our website and in our brochures and, where you wish to order a Product to be made by us to your measurements, ensure that those measurements are correct before providing them to us. Please see clause 13.4. We are not liable for any losses you suffer if you provide us with incorrect measurements. We recommend that you check your measurements with an appropriately qualified professional if you are unsure.

2.5 - The Contract does not include the installation of the Products. If you would like us to install any Products for you, please contact our Customer Services team using the contact details provided above. We can only provide installation services if one of our representatives has completed a technical survey and confirmed that we are able to provide such installation services. You can book a technical survey by contacting our Customer Services Team using the details provided above. If, following a technical survey, we agree to install any Products for you then you will be required to enter into a separate contract with us for the installation of the Products. If we do not agree to provide installation services or if we are unable to provide installation services for you then you must make your own arrangements for installation of the Products and any contract for installation of the Products will be between you and your chosen contractor. We shall not be liable for the act or omissions of any third party contractor(s) including any aspect of his or her workmanship.

3. How a Contract Is Formed Between You and Us

3.1 - Our quotation is not an offer to supply Products and/or services to you. it is an invitation for you to place an order for Products and/or services from us. If you wish to place an order for Products and/or services from us, please contact our Customer Services team on 0800 181 888 or email us at info@eyggroup.com.

3.2 - After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Acceptance will only take place when we confirm our acceptance of your order to you in writing. A Contract between us will only be formed when we send you confirmation of acceptance in writing (“Contract Confirmation”). We reserve the right to refuse your order or to restrict the number of Products you may order.

3.3 - If we are unable to accept your order - for example, because a Product is not in stock or no longer available, because we cannot meet any requested delivery or performance date, or because a credit reference we have obtained for you does not meet our minimum requirements - we will inform you of this and we will not process your order unless you and we otherwise agree. If you have already paid for the Products and/or the services the subject of that order, we will refund you the full amount (including any delivery costs charged) as soon as possible.

3.4 - Any quotation given by us is given on the basis that no Contract will come into existence until we have confirmed our acceptance of your order in writing. Any quotation is valid for a period of three months only from its date, provided that we have not previously withdrawn it. We may reject an order which is only for part of the Products and/or the services the subject of the quotation.

3.5 - We only deliver Products to, and provide services within mainland Great Britain. Unfortunately, we do not accept orders from or deliver Products or provide services to addresses outside mainland Great Britain.

4. Your Rights to Make Changes

If you wish to make a change to the Product and/or services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price or the Product, the timing of supply or performance or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

5. Our Rights to Make Changes

5.1 - We may amend these Sale Terms from time to time. Please look at the ‘Introduction’ section of these Sale Terms to see when these Sale Terms were last updated.

5.2 - Every time you order any Products and/or services from us, the Sale Terms in force at the time of your order will apply to the relevant Contract between you and us.

5.3 - We may revise these Sale Terms as they apply to any Contract between us from time to time to reflect any changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements (such as minor changes to the Products to improve safety features). These changes will not affect your use of the Product or the quality of the Product provided.

6. Your Rights to End the Contract

6.1 - You may end the Contract for the reasons set out at clauses 6.1.1 to 6.1.4 below. In such circumstances, the Contract will end immediately and we will refund you in full for any Products and/or services which have not been provided or performed and you may also be entitled to compensation. The reasons are:

6.1.1 - have told you about an upcoming change to the Product, the services or these terms, or an error in the price or description of the Product and/or services you have ordered which you do not agree to (other than a change under clause 5.3);

6.1.2 - there is a risk that the supply of the Products and/or the performance of the services may be significantly delayed because of events outside our control;

6.1.3 - we have suspended supply of the Products and/or the performance of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

6.1.4 - you have a legal right to end the Contract because of something we have done wrong.

6.2 - Exercising your right to change your mind (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). You may have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are explained in more detail in these terms.

6.3 - You do not have a right to change your mind in respect of:

6.3.1 - any Products that are made to your specification or are clearly personalised (including but not limited to Products which are “made to measure”. Many of our Products are made to measure or personalised to fit your property and so will be excluded from the right to change your mind);

6.3.2 - services, once these have been completed, even if the cancellation period has not expired;

6.3.3 - any Products which become mixed inseparably with other items after their delivery; or

6.3.4 - any Products which are sealed goods that have become unsealed and are not suitable for return due to health protection or hygiene reasons.

6.4 - How long you have to change your mind depends on what you have ordered and how it is delivered:

6.4.1 - If you purchased services (and no Products) from us, you have 14 days from the date of the relevant Contract Confirmation (the date on which we write you to confirm our acceptance of your order). We will not provide such services (or any part of them) to you within the 14 day cancellation period unless you expressly instruct us in writing (which includes selecting an earlier date for providing the services at the time of placing your order). Please note that you shall lose your right to change your mind if you instruct us to provide or to begin providing the services within the 14 day cancellation period and we complete the provision of the services before the expiry of the 14 day cancellation period. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

6.4.2 - If you have purchased Products from us and such Products do not fall within the exclusions set out in clause 6.3, you have 14 days after the day you (or someone you nominate) receives the Products, unless your Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the Products.

6.5 - To cancel a Contract in accordance with your legal right to do so as set out in this clause 6, you just need to let us know that you have decided to cancel. Please email our Customer Services team at info@eyggroup.com confirming that you have decided to cancel and providing your name, home address, details of the order and, where available, your phone number and email address. Your cancellation notice will be effective from the date you send us the notice.

6.6 - If you are exercising your right to change your mind, we will:

6.6.1 - refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, for example, any reduction in value which has been caused by you handling the Products in an unacceptable way which would not be permitted in a showroom. If we refund you the price you paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

6.6.2 - refund any delivery costs you have paid, although as permitted by law, the maximum refund will be the cost of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within three to five days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option; and

6.6.3 - where we are supplying a service only, we will refund you the price you paid for the service. However, please note that we are permitted by law to deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.

6.7 - We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

6.7.1 - in respect of any Product which we have not offered to collect, your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us; and

6.7.2 - in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

6.8 - If you end the Contract for any reason after the Products have been dispatched to you or you have received them, you must return them to us by allowing us (or our chosen delivery services provider) to collect them from you. Please call our Customer Services team on 0800 181 888 or e-mail them at info@eyggroup.com to arrange collection. If you end the Contract for any of the reasons set out in clause 6.1 we will pay for the costs of return. In all other cases we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.

6.9 - We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for any Products or any services (whether in whole or in part) we may refund you in vouchers for the relevant part. If any Products have been purchased wholly or partly using a voucher code, we will only refund the sum that you actually paid for the relevant Products and will not refund the amount of any discount given as a result of the application of the voucher code.

6.10 - Because you are a consumer, we are under a legal duty to supply Products and services that are in conformity with the relevant Contract. As a consumer, you have legal rights in relation to Products and services that are faulty, defective or not as described. These legal rights are not affected by your right of return and refund in this clause 6 or anything else in these Sales Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

7. Our Right to End the Contract

7.1 - We may end the Contract at any time by writing to you if:

7.1.1 - a credit reference we have obtained for you does not meet our minimum requirements;

7.1.2 - you do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due;

7.1.3 - you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products and/or the services;

7.1.4 - you do not, within a reasonable time, allow us to deliver the Product to you or collect the Product from us; or

7.1.5 - you do not, within a reasonable time, allow us access to your premises to supply any services.

7.2 - If we end the Contract in the situations set out in clause 7.1, we will refund any money you have paid in advance for Products and/or the services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

8. Product Delivery

8.1 - During the order process we will let you know when we will provide the Products to you and/or perform the services for you. Except where otherwise stated, our Products are delivered within 6-8 weeks of the Contract Confirmation.

8.2 - Due to the nature of our Products, it will be necessary for somebody to be present in order for the Products to be delivered. All deliveries must be signed for. By placing an order you are authorising us to accept a delivery signature at your chosen delivery address. If no-one is available at your stated delivery address to take and sign for delivery, we will leave a note informing you of how to rearrange delivery. If you do not re-arrange delivery after a failed delivery we will contact you for further instructions and may charge you for storage costs and further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the Contract.

8.3 - In order to provide any services we may require access to your property. If you do not allow us such access to perform the services (and you do not have a good reason for this) we may charge you additional costs incurred as a result. If, despite our reasonable efforts, we are unable to contact you to re-arrange access to your property we may end the Contract and clause 7.2 will apply.

8.4 - Delivery under a Contract shall be completed when we (or our chosen delivery services provider) delivers the Products subject of the relevant Contract to the address you gave us (which must be the address registered to the credit card or debit card account used to pay for the relevant Products). The Products will be your responsibility from that time. It is important that the address you provide us with is as accurate and detailed as possible and where necessary you provide us with any specific delivery instructions when placing your order. We do not accept any liability for any loss or damage to the Products once they have been delivered to the delivery address you have specified and/or in accordance with your instruction given when placing your order.

8.5 - You own the Products once we have received payment in full for them, including all applicable delivery charges.

8.6 - We are not responsible for delays outside our control. If our supply of the Products and/or performance of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products and/or the services you have paid for but not received.

9. Service Delivery (this clause 9 is only applicable to Contracts for services only)

9.1 - We will provide the services to you within the time period set out in your order.

9.2 - We will make every effort to complete the provision of the services on time. However, there may be delays due to an event outside our control. Please see clause 8.6 for information on what happens if there is a delay due to an event outside our control.

9.3 - We warrant that any services that we provide shall be provided with reasonable care and skill.

10. Price of Products and Services, Delivery Charges and Voucher Codes

10.1 - The prices of the Products and/or services will be as set out in our quotation. We take all reasonable care to ensure that the prices of Products and/or services are correct at the time when the relevant information is entered onto the system and that any applicable voucher codes work as stated. However, please see clause 10.5 for what happens if we discover an error in the price of any Products and/or services which you have ordered or in the application of any voucher code.

10.2 - The prices for our Products and services may change from time to time, but any changes will not affect any order you have already placed.

10.3 - The price of each Product and service includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the amount of VAT that you pay to the revised amount unless you have already paid for the relevant Products and/or services in full before the change in VAT takes effect.

10.4 - The price of each Product does not include any delivery charges, which will be payable in addition. Our delivery charges will be as set out in our quotation.

10.5 - It is always possible that, despite our efforts, some of the Products and services may be incorrectly priced and/or any voucher codes that we offer do not work correctly. We will normally check prices and any applied voucher codes before accepting your order. In the event that:

10.5.1 - we discover an error in the price of any Products and/or services you have ordered (including but not limited to where the pricing error is obvious and unmistakable and could have reasonably been recognised by you as mispricing) we will contact you to inform you of the error and will give you the option of continuing to purchase the relevant Products and/or services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

10.5.2 - any voucher code has been incorrectly applied, we will contact you to inform you of the error and will give you the option of continuing to purchase the relevant Products using the correctly applied voucher code (in which case you will be required to pay the outstanding balance) or cancelling the order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

10.6 - We may send customers individual voucher codes by email or post from time to time. Any such voucher codes may only be applied to purchases made using the account in respect of which the voucher code was offered and registered. Voucher codes may be subject to certain conditions of use and/or restrictions (including specific dates between which they may be applied), which will be specified at the time of issue. Voucher codes have no monetary value and must not be sold or transferred to anyone else. Voucher codes cannot be used in conjunction with any other offer. Any breach of the specific terms of a voucher code may result in an order being rejected or an order being void.

10.7 - We may also offer general promotional voucher codes which may apply in respect of any, or certain specified purchases made. Such promotional voucher codes may be subject to certain conditions of use and/or restrictions (including specific dates between which they may be applied), which will be specified at the time of issue. Promotional voucher codes have no monetary value and must not be sold or transferred to anyone else. Promotional voucher codes cannot be used in conjunction with any other offer. Any breach of the specific terms of a promotional voucher code may result in an order being rejected or an order being void.

11. How to Pay

11.1 - You can pay for Products and services using a debit card or credit card. We accept the following cards: Barclaycard; Mastercard; Maestro, Visa and Amex. Card payments will be processed securely on our behalf by our payment services provider Cardnet.

11.2 - Payment for Products and/or services (and all applicable delivery charges) shall be made by you in advance of you receiving the relevant Products and/or services. You will be charged upon receipt by us of your order.

11.3 - We do not accept liability if the delivery of any Products or the performance of any services is delayed because you have provided us with incorrect payment details.

11.4 - If it is not possible to obtain full payment for any Products or services using the payment details you have provided, we may reject your order. This does not affect your statutory rights.

11.5 - If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% above the base lending rate of Lloyds Bank from time to time. The interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12. Warranty

12.1 - Subject to the exceptions set out below in this clause 12, we warrant that, on delivery and for the appropriate period set out below in clause 12.2 and clause 12.3, the Products shall be free from material defects.

12.2 - Subject to clause 12.3, the warranty period for Products is five years from the date of delivery.

12.3 - The warranty period for foiled and coloured Products, including woodgrain is five years from the date of delivery. The warranty period for hardware, working parts, handles, locks, friction stays, and brown guttering is twelve months from the date of delivery.

12.4 - The warranty in clause 12 does not apply to any defect in the Products to the extent such defect arises from:

12.4.1 - fair wear and tear;

12.4.2 - wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

12.4.3 - failure by you or a third party to use the Products in accordance with the relevant user instructions including those available on our website;

12.4.4 - any alteration or repair by you or by a third party who is not one of our authorised repairers;

12.4.5 - inclement weather where it would not be reasonable to expect the Product to withstand such weather without damage;

12.4.6 - any defective or inadequate specification provided by you or on your behalf;

12.4.7 - subsidence due to soil shrinkage or underground workings (e.g. a mine);

12.4.8 - the failure of foundations or structure where these have not been constructed by us;

12.4.9 - discolouration or frost damage to brickwork or minor defects to plaster or brickwork due to settlement; or

12.4.10 - any defect caused by warping, shrinkage, or expansion if such defect occurs more than six months after we have provided any installation services.

12.5 - The warranty in clause 12 does not apply in respect of marks on glass which are not visible when viewed:

12.5.1 - from a distance of more than 3000mm if the glass is toughened and laminated glass which is within the Glass and Glazing Federation Guidelines; or

12.5.2 - 2000mm in all other cases.

12.6 - We give no guarantee, warranty or condition that the installation of the Product will eliminate or reduce condensation from your property as condensation is inevitable in any property which is not adequately ventilated.

12.7 - We take all reasonable steps to preserve the appearance of the brass and lead used in Products but by their nature both brass and lead will tarnish when exposed to the atmosphere. The warranty in this clause 12 does not extend to brass or lead. We recommend that you regularly maintain such fittings to reduce as far as possible the effects of tarnishing.

12.8 - All claims under this warranty must be made in writing and sent to EYG, Wiltshire Road, Dairycoates Industrial Estate, Hull, HU4 6QQ.

12.9 - Following a claim under this warranty, if we are satisfied that the defect has arisen because of faulty workmanship or materials we will, at our option, repair or replace the Product or the faulty component free of charge. If the Product or component is no longer available we will supply the nearest suitable alternative. All works carried out under the warranty will be carried out between 8:00 and 16:30, Monday to Friday (excluding public holidays).

12.10 - The warranties in this clause 12 are in addition to, and do not affect, your legal rights as a consumer in relation to any Products or services that are faulty, defective or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

13. Our Liability

13.1 - If we fail to comply with these Sales Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these Sales Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the relevant Contract.

13.2 - We only agree to supply our Products to you for domestic and private use. You agree not to use any of our Products or services for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

13.3 - We do not in any way exclude or limit our liability for:

13.3.1 - death or personal injury caused by our negligence;

13.3.2 - fraud or fraudulent misrepresentation;

13.3.3 - any breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 or section 12 of the Sale of Goods Act 1979 or section 17 of the Consumer Rights Act 2015 (title and quiet possession);

13.3.4 - any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 or sections 9 to 11 and 13 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose and samples);

13.3.5 - defective products under the Consumer Protection Act 1987; or

13.3.6 - any other matter in respect of which we cannot exclude or limit our liability by law.

13.4 - You are responsible for ensuring that any measurements and other information which you provide us with are correct. We shall not be liable for any losses or damage suffered by you where any of the Products are not suitable for your purposes as a result of incorrect or inadequate measurements or other information provided by you or any failure by you to provide relevant information.

13.5 - We shall not be liable for any losses or damage suffered by you which arise because you, or any contractor engaged by you to install any Products, fail to follow any instructions provided by us or supplied by the relevant manufacturer as to the storage, installation, use and/or maintenance (including but not limited to cleaning) of the Products.

14. Consent to Use of Personal Data

By entering into the Contract you hereby consent to us processing your personal information for the purposes of us performing our obligations under the Contract and for the purposes of us sending marketing materials to you from time to time. Where we extend credit to you for the Products and/or services we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

15. Other Important Terms

15.1 - When we refer, in these Sales Terms, to “in writing”, this will include e-mail.

15.2 - We may transfer our rights and obligations under any Contract to any third party, but this will not affect your rights or our obligations under these Sales Terms.

15.3 - You may only transfer your rights or your obligations under a Contract to another person if we agree in writing. However, if our Product is installed at your property and you subsequently sell such property, our guarantee at clause 12 (“Warranty”) will automatically transfer to the new owner of your property and any subsequent owners. We may require the person seeking to rely on the guarantee to produce a letter or chain of letters transferring the benefit of the guarantee to them. We will be happy to provide such a specimen letter.

15.4 - Each Contract is between you and us. No other person shall have any rights to enforce the terms of any Contract except as detailed in clause 15.3 in respect of our guarantee.

15.5 - Each of the clauses set out in these Sales Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable (whether in whole or in part), the remaining clauses (or the relevant part) will remain in full force and effect.

15.6 - If we fail to insist that you perform any of your obligations under these Sales Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15.7 - Please note that these Sales Terms are governed by English law. This means each Contract for the purchase of Products and/or services, and any dispute or claim arising out of or in connection with it, will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Scotland you may also bring proceedings in Scotland.

15.8 - * Offers apply at point of sale and supersedes all other offers.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from any Contract)

To: EYG Domestic Limited

Wiltshire Road, Dairycoates Industrial Estate, Hull, HU4 6QQ info@eyggroup.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

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