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Hi Carol We spoke about 20 minutes ago about a sticking patio door and I'm extremely happy to say that within those 20 minutes a very polite Chris turned up and fixed the problem in minutes! Exceptional customer service from you both! Thank you very much indeed and hope you have a good day....Jane Rayner

The planned 4 day job to replace my conservatory door/windows and fit a hybrid roof actually took 2 months to complete. It proved impossible to speak to any manager and despite numerous phone calls and e-mails I never got anyone calling back to discuss the issues, until I said that I was not going to pay the full invoice. My original roof was removed and as the fitters had no weatherproofing materials the conservatory was left open to the weather, leading to massive flooding in that night's forecast thunderstorms. The original guttering downpipe from the house roof had been sawn off and the end left over the now exposed cavity wall, leading to the wall cavity filling with water to a height of some 600mm. The new roof does not fit properly and is padded out from the house at one end on a double thickness of 100x50 timber, with gaps of up to 50mm+ filled with expanding foam. The work was generally shoddy and it took 2 weeks to get someone out to look at it after the fitters left, and then a further 3 weeks before there was any remedial action taken. I have a further 10 windows to be replaced and EYG are not on my shortlist to do the work. I do not recommend them.Brian Susans

Just had soffits and gutters replaced the installation team were great and the work looks excellent. Very happy so far came back to EYG because the they did a good job with my windows previously. Only reason I have just given a 4stars is because work has just been done. Gillian Greenway

Thanks EYG for transforming my house ,windows and doors look amazing . Lewis and Liam (the fitters) were very polite and professional and worked to a very high standard .Would highly recommend EYG Mark Peskey

EYG have now done fitted the whole house - windows, patio doors, back door and now a new front porch. Over the past two years the EYG team have shown themselves to be professional and helpful. A change in the design of the porch was accommodated with no problem and the fitters, Stevie & Robert were quick, polite, skilled and helpful. We are very pleased with the quality of the fittings and of the work done - all within our budget and no hidden 'extras'. The house now looks great. Good job.Richmond Kingsbury

Wow just had windows and a door fitted my EYG and I must say they are amazing from start to finish.The fitting team Steve and Mike were great, very professional and really nice people they even fitted my own door knocker as I wanted something different. I can't recommend EYG enough they were all fabulous so many thanks to all of the team from a very happy customer. Correen Clough

EYG fitted replacements for or lounge window and French door on Tuesday (10th July). The team of Paul and Andy did a brilliant job, working quickly and efficiently, and left everything spotless. The were both very polite and friendly, despite the heat, and explained how the lock on the sliding door worked. We have used EYG before for the upstairs and should we need anything further we will use them again, and would highly recommend the company. Wendy Pound

Had full windows, French doors and a composite front door fitted in June 18. The quality is very good and the fitting service was excellent. The two fitters Andy and Pete have an outstanding work ethic working extremely long hours and ensuring that everything was finished to a high standard. They cleaned up at the end of every day and took painstaking care over protecting our belongings. They are a credit to the company. I have no issues recommending EYG for anyone wanting their windows replaced. Daniel Alward-Smith

Very good service from ordering downstairs windows to fitting the two fitters were polite and worked swiftly explaining things as they went made a wonderful job very happy with finished product clean and efficient, would recommendKenneth Webb

Had French Doors fitted, no problems with the installation. However they were supposed go return later that day to install door latches (restrictors) However 2 weeks later and several phone calls, we are still waiting, Despite EYG promising that they would return on Monday 25th June, they failed to turn up. After care NON existent. We had arranged for them to give quote for more work, but that wont be happening now. Too unreliable.JULIE

We had all the windows and doors replaced in our house . The whole process was seamless and straight forward and the finished product was top class .Your installation team were Andy and Pete . They were first class professionals and did an excellent job . They turned up on time and worked long hours to get the job done , never left a mess and were always helpful and considerate . I would have no hesitation in recommending EYG , the high quality windows and doors have transformed our house way above our expectations . Thank you .Mal Murdoch

I have just had my windows, front door, and French doors replaced. Cannot say enough for the fitters Paul and Luke they were fantastic great job done cleared all the mesh and the property now looks great. Thank you EYG but also Paul and LukeJoyce

Quality excellent as was the service and the fitters where very friendly, helpful. Daniel Tong

excellent value , fitters paul palmer & andy brown very polite and efficiently fitted three new windows, left everywhere clean and tidy. highly recommended les&lil cooke

We have just had the last two widows in our house replaced by EYG. The company have been a pleasure to deal with every step of the way, from the polite 'phone call enquing if they could interest us in any windows, the salesmans visit, to the windows being fitted. The two fitters who carried out the work, Paul Palmer & Andy Brown, arrived when they said they would, carried out the installation in a very professional and speedy way, with minimum of of fuss and disruption and left the work area spotless. The highlighted a problem with one of the windows and sorted it out with the factory immediately. My partner and I wouldn't hesitate to recommend EYG. Steve Keable

We had a new garage door and window fitted as well as replacement units to 12 windows. The two workmen were very efficient and worked well together. They were very pleasant and tidied up after themselves.Sandra Denham

We had a new glass roof put on our conservatory. Installation took place on the dates planned. The installation team worked quickly and efficiently. We are really pleased with the finished product, which is a high standard and beautiful finish. We would certainly consider EYG for any future work we might need and would recommend them to others.Geoff Boxer

Great at quotation, good service and pricing early February but from there no communication from the company regarding survey, we had to chase ourselves to get them out over 3 weeks later. Told fitting would be April but no communication on date. Again had to chase and finally confirmed for may 22nd. Fitting completed really well and very happy with the product and finish but found the customer service very poor and lack of information on our order frustrating. Ruth Cardy

The two fitters arrived promptly. They worked hard and made no mess at all. The installation was very well done with the minimum of disruption to us. They clearly knew what they were doing. One very small criticism. When they had left I noticed two drain holes on the base of one of the frames. I had no idea why they were there as the window oped onto the inside of the conservatory. Subsequent enquiries revealed that these were necessary as there was an extension bar added to base of window in order to facilitate fitting. A fitter is booked to come and fit the necessary caps to these holes (apparently the original fitters should have done this.) However, I have no hesitation in recomending this firm to others.Peter Banks

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