Reviews

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Buy Now Pay 2020

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Hi Carol We spoke about 20 minutes ago about a sticking patio door and I'm extremely happy to say that within those 20 minutes a very polite Chris turned up and fixed the problem in minutes! Exceptional customer service from you both! Thank you very much indeed and hope you have a good day....Jane Rayner

I cannot fault the products or the service that was given to me.After having 2 no. composite doors and side panels fitted in a day by 2 very competent and hard working fitters(Pete /Andy) i am more than pleased with the service from the original quote through to the fitting.Richard Beevers

Matt was brilliant and explained everything to us. Just waiting for the Surveyor to contact us.Elaine Cooksey

Cannot fault the service- from initial quote to installation. Very happy with price and the installers worked efficiently and cleaned up a the y went. Windows and doors look great especially the grey composite front door and panel; highly recommendMrs L Needham

Poor communication which matches the install. It took less than a week for parts to fall off windows and have a draft through one window. I regret ever contacting EYGScott Adrian

Excellent installer's polite efficient and very professional recommend their work to everybody So good we contacted the very nice polite and friendly sales rep and place another order Very satisfied with the workwendy blake

GREAT PRODUCT POOR SERVICE I had windows fitted and the quality of the product is great, the downside was the fitters travelling from 10 minutes away and being 40 minutes late. I purchased the Conservatory (again the main product is great) and Windows on the buy now pay later scheme, it was explained that the 12 months to pay later would start when all the work had been done THIS IS NOT THE CASE, the contract started after the windows had been fitted which was 4 months before the conservatory. There was an ongoing water leak in the conservatory which was said to be for me to fix, I paid to replace a pipe only to find out it was the pipe EYG hadn't capped off properly, due to the severity of the leak the water was off for 5 days before they came to fix it! And I'm left to sort the damp on the walls. Having emailed numerous times and also phoned I've had nothing back from EYG. As a result I cancelled the soffits and fascias fitting but they failed to inform the fitters and turned up anyway then had the cheek to phone the next day to ask if I was happy with the fitting! And I've had a few calls asking if I want windows, doors or a conservatory. Overall a very disappointing experience. Kurt Murfin

There is to many chiefs and not enough Indians, it took two sales people and at least two surveyors to check the measurements on a bay window and they still got the side windows to the too narrow. Add to this the conflicting information given by different people that leads to confusion and misunderstanding.. I would NOT recommend this company to my worst enemy Photographs below have led me to write this review, i wanted to have the damage re-plastered up to the window frame however senior members of staff tried to convince me otherwise, at this moment in time I am waiting for a to come out and make good the area where plaster was unfortunately removed whilst removing original windows. John Waggitt

Just placed an order once again with EYG for a new front door. We keep coming back to you for new windows bit by bit as we feel you give us a good price and an excellent service. Our sales guy has been before and was very personable. He got on with the quote, listened to what we wanted and didn't put us under any pressure which I appreciated. He came on a Saturday, recognised we're a busy family with lots to be getting on with and didn't stay any longer than needed. Good local company, would recommend to others. Alison

The fitting service we received for our new windows was FANTASTIC. Paul and Andy arrived on time every day. They were both very friendly, so professional and explained everything. They were so polite, and completed the job promptly, with minimal disruption. Thanks Andy and Paul Mrs Clare Adrian

Sales man Frasier was very polite and genuine, he tailored the conservatory to my needs with positive input along the way, I did'nt feel pressured but well informed, further updates will follow as the project moves forward.Jill Hobson

Cannot fault anything so far . Paul came to our house,he was lovely, very friendly, very polite, explained it all very well. We are at the stage ,where we are waiting for a surveyor to contact us. I am so excited , cannot wait to see what my new door will look like.Mullender

So far, so good. Very polite and helpful visit with everything carefully explained. Detailed measuring for new patio door is next week.Jeremy Wilcock

Very polite certainly not pushing u to buy very well presented . C graham

An easy process. Honest sales rep, with a fair price. Gave us some good guidance into style etc of windows. High quality windows and look brilliant. Supplied and fitted in a small frame of time. Top skills EYG. Dave isherwood

The fitting service we received for our new windows was first class. Paul and Andy arrived on time every day and worked tirelessly as an effective and professional team. They were both cheerful and personable and completed the job in only 3 and a half days with the minimum of fuss and disruption. Thanks Andy and Paul for a job well done! The windows and door are of high quality look really good. In fact, the whole service from EYG from initial contact to the finished job has been excellent. No hesitation in recommending EYG based on the service we received.Ann & Steve Major

Really understood what I was really after advice was top notch both thinking on same lines BRILLIANTDavid Faunt

Having recently had a conservatory fitted I can only say how happy my husband and I are with it. The 2 fitters Stevie and Robert were thorough in all the work they did and left us with no mess. Wendy Everett

Installation work and quality really good, however salesman gave a number of incorrect pieces of information, surveyor did not check fixing points adequately, and after sales service regarding a scratched hinge very poor.Allan Skilbeck

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