Reviews

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Hi Carol We spoke about 20 minutes ago about a sticking patio door and I'm extremely happy to say that within those 20 minutes a very polite Chris turned up and fixed the problem in minutes! Exceptional customer service from you both! Thank you very much indeed and hope you have a good day....Jane Rayner

Had some French doors fitted by these guys after approaching them in a garden centre in Lincoln. Came out when they said they would. Communication was good. I actually delayed the fitting and didn’t get hassled at all. Fitters were excellent and the product is also excellent. There were a few follow up calls as I am upgrading my windows but they were respectful. I will use again. Andy

A very good job was carried out by Adam and Paul. they arrived exactly on time and were very quick and professional in fitting the window. The window itself is of very good quality and fits exactly. They cleaned up before they left and I am very impressed with the EYG service. Gregory Sheldrake

Just had all of our windows replaced by EYG. Paul & Andy our fitters have done an excellent job, they were very professional, and also left everything clean and tidy when they had finished the work. They were also very nice guys. Would not hesitate in recommending them to anyone in the future. kathleen edith Fee

Rob and Jordan are lovely guys, very professional and considerate. They went to great effort to keep our place clean and tidy which was not easy as it was very windy and the dust was blowing everywhere. Can’t recommend them enough. NicoleNicole Murphy

Great service and quoting experience from Derek in sales, listened and delivered what we asked for in a timely manner. The surveyor was great and efficient in his work. Rob and Jordan were a great team and eventhough our windows were probably their most "challenging" job ever, they did it in the hottest week on record and did a fantastic job and kept us in the loop of any decisions that were needed along the way. We had a few bits to finish due to the complexity of job, but overall extremely happy with the service, quality of windows and level of work delivered.Mr & Mrs James

Could not be happier. We have just had all our windows and doors replaced in the grey profile inside and out and they have exceeded our expectations. The service received has been outstanding, from the initial consult by Matt to the fitting by Rob and Jordan. Any queries we had along the way were always answered and staff went out of their way to make sure we were happy. Would highly recommend them. Kirsty Elkington

We had our entire four bedroomed house changed from hardwood to rosewood with white UPVC on the inside, including a poppy red composite front door with murano glass and French doors to the conservatory. The quality of the work has been much admired and we have already ordered a conservatory refurbishment. The service was first class from Barry the salesman, Mark the surveyor, Paul and Andy the fitters and Steve the bricklayer. We are especially pleased with the new low threshold for ease of access.SALLY & TREVOR HEADS

Have literally had a new back door installed by Paul & Adam today and can't begin to tell you how fantastic all aspects of this company's involvement has been. Started with Matt who came to see us at home to discuss the ins and outs, to surveyor checking prior to installation , to a phone call prior to installation to arrange date etc, then today to the guys turning up promptly, who were polite, precise in their work, (very efficient in the hoovering department on cleaning up ) and a polite phone call during installation from head office to ask if all was satisfactory so far.!!!! To top all that my door has replaced an old and long loved stable door , which I found invaluable when cooking in the heat of the kitchen, BUT , fear not, the new one does the same job and MORE ........it tilts middle window section AND opens top section fully. Oh yes, just when I thought stable doors were a thing of the past, not so for EYG . Thrilled beyond grateful and bigger bonus, this door will not need annual painting with wood preserver. Already planning to pass details to my friend ,who was told by another company she couldn't get a stable door in UPVC . .........she can now. Mrs Croft

Fitters who fitted our conservatory were first class. We were so pleased with it that we have ordered replacement windows from EYG.Dorothy Carroll

Following a visit to the Lincoln showroom a rep called and discussed our requirements. Very pleasant not at all pushy. We ordered 8 windows and 1 door. Following a survey and being measured up we were kept informed of progress and given a fitting date and approximate time scale for job completion. Rob and Jordan arrived and were very quickly hard at it. The job took the time quoted to complete and a first rate result. A very efficient team and a completely satisfactory result. I would recommend EYG if asked without question. Many thanks to all concerned.Raymond Dunham

Just had every window ( 25 in total ) replaced with A+ rated double glazing to comply with the latest building regulations and covered by FENSA. I wish to thank the whole team at EYG for a first class job from start to finish. The work was carried out to a very high standard by a hard working group of craftsmen with a most commendable attitude. Everyone turned up on time every day. They were polite and cheerful and left every thing clean and tidy at the end of each day. I will be going back to EYG in the future for new doors. Patricia Tanton

This is the second time I have had windows/doors replaced by EYG... The second time that I have been blown away by the efficiency of the whole process and the quality of the fit and end product! Today the fitting was carried out by Rob and Jordan, they epitomised professional service and courtesy as well as being pretty good at fitting windows and doors!!! Rob & Jordan are as much a credit to EYG as your product quality products. Thank you to all involved in my fitting today.Marky74

We extremely impressed with everyone concerned at EYG from the start to assess the cost through to the installation..The work men were very polite and respectful of our home throughout and the work was was completed to a high very standard.It was horrendous weather. They worked in very wet weather conditions and ensured that our home was kept clean and tidy. Well done Mick and Nathan. Thank you..we are very pleased with the standard of the doors and windows which were fitted. I will not hesitate to recommend EYG. Moo Smith

We were very impressed by the company,from the initial quote through to the installation.Excellent communication throught.The work men today were very polite and ensured that the work was completed to a high standard.They worked in very wet weather conditions and ensured that our home was kept clean and tidy. Thank you..we are very pleased with the standard of the door and windows which were fitted.Lynsey/John Wilson

Just had fascia, soffits and gutters replaced by this company, after the order we had to chase them for the survey. The survey was carried out and a week later we were give an installation date and a time scale of 4 days. On the Monday a fitter turned up and said that his assistant had not come to work , the fitter said that the access tower should have been delivered and he would wait until lunch time to see if the tower was delivered , this was delivered . The fitter then said that as it was a 2 man job and as his assistant was not available he would go and return tomorrow. On the Tuesday we had a call from the office saying that the fitter would not be coming due to a family health problem. Both men turn up on Wednesday and the job was started. The work progressed and upon inspection after the fitter had left for the day I noted that Over Fascia Ventilation had not been fitted which I had requested and been told by the sales man was normal . We asked the fitter the next day why these had not been fitted and was told it not on the survey and this type of roof does not require them so he would not be fitting them. The work carried on and was completed on Friday, which time I was presented with the bill. We informed the fitter that I would talk to the office about the payment. We contacted the office about the missing Over Fascia Ventilation and was told that it was not on the order or on the survey (But was on the hand written quote from the sales man) and as such they would not be fitting them, just pay the bill. Both the order and survey are written by the company and contains many codes and references. After various emails and phone calls I had to raise an official complaint. After raising this complaint a compromise was suggested that they fit Circular Vents in the soffits and as a gesture of good will a £200 reduction of the bill (we would like a good installation not a gesture of good will). The installation manager came out with a sample of the Vents which we accepted we also pointed out some faults including a length (2 Meters) of fascia board which had not been replaced. Most of the faults were corrected on the second visit with some left as these were 2 man jobs. On the third visit an attempt was made to correct the remaining problems with the exception to the fascia which is trapped in the chimney breast (the fitter said he thought he talk to me about it?) I asked the fitter about the standard of installation and his comment was “It not bad if you wanted better you should have gone to another company” Is this “Not too bad “the standard that this company aim for ? The total job has taken 10 week to complete, I paid the bill in full as I do not want to be under any obligation to this company. The total job was stress from start to finish. Keith Priestley

Large patio doors fitted quickly after initial survey.1st class product. Fitters prompt , cheerful , chatty, polite . Covered everything up and cleared any mess and bits away for disposal. All in all really pleased. ThankyouPeter Botterill

Very pleased with my conservatory, nothing has been too much trouble, i would recommend eyg to anybody thinking of having a conservatory, great workman ship,,reliable and friendly fitters ,Jill Hobson

Outstanding quality of work carried out today by Rob and Kieran on our car port. It looks fantastic! Tough job but carried out with a great attitude. Thank youBarbara Temple

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